We are looking for a Help Desk Support Engineer to join our client providing 1st/2nd level support of their Australian & New Zealand IT infrastructure.
In this role you will be responsible for responding to escalated queries with a high degree of accuracy and urgency.
Your key accountabilities include:
* Provide level 1/2 support for staff members experiencing IT infrastructure issues
* Accurate recording of incidents and service requests
* Communication with staff in order to keep them informed of incident and service request progress through to resolution.
You will be part of a busy environment, and will have previous experience in the following:
* The operational delivery of client services including Desktop hardware, operating systems and business applications.
* Microsoft Office (fixed) and Office365
* Remote service tools to monitor, analyse and respond to incidents or events.
* Managed services or system integrator environment.
You will also have:
* Relevant Tertiary Qualifications
* Excellent verbal & written communication skills
* Highly developed problem solving & analytical skills
To apply online, please click on the appropriate link below. Alternatively apply to