The Royal Australasian College of Surgeons (RACS) is a member-based not‐for‐profit supporting over 8,600 surgeons and 1,300 trainees and Specialist International Medical Graduates across Australia and Aotearoa New Zealand. We advocate for excellence in surgical care, deliver world‐class education and training, invest in research, and partner across the Asia‐Pacific to strengthen local surgical services. Learn more at surgeons.org.
About the role
We are looking for a friendly, reliable and hands‐on Concierge to support meetings, events and day‐to‐day operations at our Melbourne office. This role is well suited to someone who enjoys working with people, providing excellent service and helping events run smoothly behind the scenes.
As the Concierge, you will be one of the first points of contact for staff, members and guests visiting the College. You will help create a welcoming and professional environment while supporting the setup and operation of meetings and events. This is a varied, event‐focused role that includes front‐of‐house support, catering assistance, room setup and basic audiovisual troubleshooting. You will also help maintain clean and organised meeting spaces throughout the day.
Key responsibilities include:
* Welcoming staff, guests and meeting attendees to the building
* Opening and closing event and meeting spaces
* Assisting with catering deliveries, setup, pack‐down and clean‐up
* Supporting meeting room setup and room presentation
* Assisting with audiovisual setup and troubleshooting during meetings and events
* Providing reception and guest services support including calls, mail and deliveries
* Maintaining a safe, clean and professional environment
* Supporting security and ensuring building procedures are followed
This is a casual position with shifts based on event requirements. Weekend availability and flexibility for early starts are essential.
The Concierge role sits within the Internal Services team, which supports the smooth day‐to‐day operation of the College. The team works closely with staff, members, suppliers and event organisers to ensure meetings, events and office activities run efficiently.
The team coordinates logistics, room setup, catering support and audiovisual assistance, while also maintaining welcoming and professional spaces for all visitors and staff.
About you
You are approachable, dependable and enjoy helping people. You can stay calm under pressure, work independently and adapt quickly when priorities change.
You will bring:
* Experience in a concierge, hospitality, reception or customer service role
* Strong customer service and communication skills
* Confidence using audiovisual equipment and troubleshooting basic AV issues
* RSA and Food Safety Certificates
* A proactive attitude and willingness to help wherever needed
* Strong attention to detail and ability to work independently
* Confidence using Microsoft Office and learning new systems
Availability to work weekends is essential for this role.
Your experience with us
We're committed to creating a workplace where our people feel supported, valued, and able to do their best work. We invest in your wellbeing, professional growth and work life balance. Our benefits reflect our dedication to a positive, safe and inclusive culture.
Key benefits include:
* Access to a wellbeing app and annual reimbursement to support your physical and mental wellbeing
* Gifted leave over the Christmas/New Year period
* Support for you and your family including counselling, legal advice, career coaching, financial counselling, and more.
Everyone is welcome
We're committed to creating a workplace where everyone feels safe, respected, and valued. We are committed to supporting diversity and inclusion in our workforce.
RACS acknowledges Aboriginal and Torres Strait Island people as the Traditional Owners of Country throughout Australia and Māori as the tangata whenua (people of the land) of Aotearoa New Zealand.
We are committed to creating employment opportunities for Aboriginal and Torres Strait Islanders and Māori and building an environment that is inclusive, culturally safe and appropriate.
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