About Infosys
Infosys is a global leader in next‐generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‐powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always‐on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Role: ServiceNow Architect
Location: Brisbane, Australia. Salary: AUD 150,742–171,215 Annual Gross (indicative).
Flexible working arrangements (hybrid, reviewed case‐by‐case).
Responsibilities
* Design, develop and implement Incident, Problem, Change, Knowledge, CMDB, ITAM, Application Portfolio Management, Service Catalog workflows, ITIL processes, UI/UX within ServiceNow platform and integrations with external systems.
* Implement technology‐specific best practices and standards.
* Gather and translate functional and technical requirements into implementation work packages.
* Design and develop ServiceNow data model to support process integrations, ITAM & CMDB.
* Design and develop forms, views, ACL, rules (client‐side/server‐side), notifications based on business requirements.
* Design and develop integrations using the best option available in ServiceNow, not limiting to JDBC, Web Service‐based, Email, File, etc.
* Manage traceability of releases, versions and code sets.
* Provide support during UAT and testing.
* Use SDLC methodologies (Agile or waterfall).
* Produce and maintain detailed system documentation including design specifications, maintenance, troubleshooting, deployment, disaster recovery, technical notes and testing.
* Assist in development of project estimates, contribute to defining project timelines, plans and milestones.
* Instruct, assign, review work of other team members, including review of high‐level and detail designs, code, test plans and results.
* Mentor and coach other team members, facilitate individual development of technical, functional and industry skills.
* Evaluate new features and produce comprehensive analysis and recommendations.
* Provide 2nd/3rd level ServiceNow support, resolve incidents.
Qualifications
* Minimum of 8 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management.
* At least 4 years of experience with ServiceNow.
* Strong working knowledge in all aspects of ServiceNow application development.
* Strong working knowledge in UI (HTML5, XML, CSS) and CMS expertise in ServiceNow.
* Experience designing and developing RDBMS systems with Oracle, MySQL, MSSQL.
* Familiarity with Unix, Linux, Shell scripting.
* Practical experience with agile methodologies/tools.
* Strong communication skills, both written and verbal, with the ability to describe technical solutions in business terms.
* Experience working with multi‐vendor development environment.
* Interacts cross‐functionally, coordinates across organization and collaborates well with other groups.
* Experience working with ServiceNow platform for global customers.
* Experience in performance‐compliant design, sustainable solution architecture.
* Experience with integrations (Web services, REST APIs).
Additional
* Should have worked in large projects.
* Excellent written and verbal communication skills.
* Strong attention to detail and outstanding analytical and problem‐solving skills.
Benefits
* Income Protection Insurance
* Paid Parental and Volunteer leaves
* Employee Assistance Program (EAP)
* Flexible working arrangements (hybrid, reviewed case‐by‐case)
* Health Insurance Discount and Well‐being Program
* Access to Fitness and Gym Memberships
* Salary packaging and novated leasing
Equal Opportunity
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
#J-18808-Ljbffr