Delivery Lead – Home Claims (2 Year Fixed Term Contract) Location:
Sydney, Melbourne, or Brisbane
Join Suncorp as our Delivery Lead in the Home Claims business. You’ll drive transformation and operational excellence to improve customer outcomes.
About The Role As Delivery Lead, you will lead the CVT program, ensuring business readiness, stakeholder alignment, and adoption of transformation outcomes. You’ll drive operational excellence, cost efficiency, and resilience through effective collaboration, communication, and change leadership.
Key Responsibilities
Collaborate across the business to analyse, design, and implement improved processes and customer journeys.
Lead design and delivery of Supply Chain CVT initiatives, ensuring readiness and adoption.
Collaborate with HomeRepair and Consumer Transformation teams to design future‑state workflows.
Develop and execute targeted delivery plans to drive engagement and readiness.
Foster leadership sponsorship and alignment to accelerate adoption.
Establish strategic communication rhythms to build momentum and internal support.
Partner with change resources to manage end‑to‑end change activities.
Prepare and present Programme of Work updates and progress reports.
Champion creative ways of working and proactive risk management.
About You
3+ years in Project Delivery and Business Analytics.
Knowledge of Agile and Squad methodologies.
Previous experience in business improvement and change management.
Strong business analysis skills (requirements gathering and customer journey mapping).
Proven workshop facilitation experience.
Excellent communication and stakeholder engagement skills.
Ability to influence and engage stakeholders at all levels.
Strategic and conceptual thinking.
Tertiary qualifications in a business‑related discipline.
Experience in financial services or large enterprise environments is highly regarded.
What We Can Offer You
Discounts and offers on a range of insurance products.
A range of flexible working and leave options.
Ongoing study support and career development programs.
Payroll giving, donation matching and paid volunteer leave.
Employee assistance program to support work/life balance.
Suncorp is an equal opportunity employer and strives for a diverse, inclusive, and supportive workplace.
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