As a Desktop Support Engineer, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will respond to users via phone, email, or in person to resolve their technical issues promptly and effectively.
Key Responsibilities
- Provide first- and second-level support to users on hardware, software, network, and peripheral issues.
- Install, configure, and maintain desktop and laptop computers, printers, phones, and other IT equipment.
- Troubleshoot and resolve technical issues in a timely manner via remote tools or onsite visits.
- Support operating systems such as Windows 10/11 and macOS (if applicable).
- Install and support Microsoft Office 365 and other common applications.
- Manage user accounts, permissions, and passwords using Active Directory and other tools.
- Maintain asset inventory and update documentation regularly.
- Collaborate with other IT team members and escalate unresolved issues when necessary.
- Ensure security policies and procedures are followed on all workstations.
- Provide support during software rollouts, system upgrades, and patch management.
Required:
- 1–3 years of experience in a desktop support or IT helpdesk role.
- Strong knowledge of Windows OS and common business applications.
- Experience with Active Directory, Office 365, and remote support tools.
- Excellent communication, problem-solving, and customer service skills.
Job Type: Contract
Contract length: 12 months
Pay: $4,500.00 – $5,000.00 per month
Work Location: On the road