Administration Support – Insurance (Service Specialist)
About Us
At Aon, we are a leading provider of innovative solutions for national clients. Our team is committed to delivering exceptional services, enabling businesses to thrive in a dynamic international environment. We foster a culture of collaboration, diversity, and professional growth.
Role Overview
We are seeking a proactive and customer‐focused Service Specialist to join our National client support team. In this role, you will work with Client Managers and Client Executives across diverse national client portfolios, ensuring seamless support to internal and external stakeholders and upholding the highest standards of service delivery.
The ideal candidate will be passionate about developing a career in insurance, proactive, customer‐focused, and eager to contribute to a high‐performing team.
This is a hybrid role with the flexibility to work from home and from our Aon office.
Responsibilities
* Provide administrative support to Account Brokers regarding client insurance and risk needs.
* Communicate with clients via phone, email, and face‐to‐face meetings to support their insurance requirements.
* Participate in pre‐renewal, renewal, and post‐renewal activities, including drafting quotations, endorsements, certificates of currency, cancellations, and creating renewal reports.
* Prepare, lodge, and invoice insurance policies accurately and in a timely manner.
* Attend client meetings and work on tender processes, client renewals, claims, and other broking duties.
* Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers.
* Enhance the client experience through outstanding customer service.
Skills and Experience
* Excellent attention to detail.
* Strong verbal and written communication and problem‐solving skills.
* Ability to work in a close team environment.
* Ability to work within tight time frames.
* Familiarity with Microsoft Office 365, Email systems, Teams and Google Drive.
* Ability to work independently and proactively without supervision.
* Being curious, highly motivated and engaged.
Benefits
We offer a comprehensive benefits package and encourage a diverse workforce. Our agile, inclusive environment supports wellbeing and work/life balance with two "Global Wellbeing Days" each year. Flexibility extends beyond workplace location through our Smart Working initiative.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process and to perform essential job functions. Please contact to request an accommodation.
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