IBM Automation Integration labs are looking for a Technical Support Engineer (TSE) who loves working with high-performing teams, wants to work with cutting-edge technology, and thrives on helping customers become successful with MQ projects.In this role, you will have an opportunity to make a significant impact by helping build and lead a global support team that excels in delighting our customers, including many of the world's largest clients who rely on MQ:85% of the Fortune 10098 of the top 100 global banks8 of the top 10 global manufacturers9 of the top 10 global healthcare organizations6 of the top 10 global retailers9 of the top 10 global airlines9 of the top 10 global insurance companies9 of the top 10 global IT servicesThis role specializes in performing remote technical support of IBM software, hardware, and solutions, with skills in Linux/Unix and Windows required.Your responsibilities include troubleshooting, problem diagnosis, debugging complex systems, and collaborating with support organizations to resolve issues efficiently. You will communicate action plans to customers and contribute to knowledge bases and support tools.The candidate must be a self-starter, quick learner, and able to work in a challenging, fast-paced environment, with availability for early/late shifts and weekend/holiday work as needed.As a TSE, you will:Provide troubleshooting and technical advice to IBM customersOffer technical leadership to customers and internal teamsCode debug modules, write sample code, and review documentationCreate knowledge base articles for issue resolutionContribute to new support offeringsUse problem determination skills to assist clients and support teamsCollaborate with support organizations to prioritize and resolve issuesCommunicate action plans effectivelyImprove support tools, procedures, and processesMentor team membersSupport organizational objectives and customer satisfactionTo succeed, you should have:Passion for technical challenges and results-oriented mindsetExcellent communication skills and technical knowledgeStrong listening, problem-solving, and creative thinking skillsAbility to work in a global, collaborative environmentFlexibility for a 24/7 support scheduleEducation requirements include a Bachelor's Degree in Computer Science, Communication, Electronic Engineering, or related fields. Experience with UNIX/Linux, MQ, and customer support is essential. Fluency in English and Chinese is preferred. Mainframe experience is a plus.About the Business UnitIBM Software integrates core business operations with AI, machine learning, and cloud solutions to enhance organizational responsiveness, productivity, and resilience. We focus on data utilization, AI deployment, and hybrid cloud platforms to create value for our clients.Life at IBMIBMers are growth-minded, curious, and collaborative, committed to innovation, trust, and personal responsibility. We foster an environment of learning, feedback, and diverse perspectives to drive exceptional outcomes.About IBMIBM’s mission is to leverage intelligence, science, and technology to improve business, society, and the human condition through hybrid cloud and AI strategies. We are committed to diversity, inclusion, and responsible innovation.Additional Job DetailsLocation: ST LEONARDS, AustraliaWork arrangement: HybridEmployment type: Regular, ProfessionalTravel: May be requiredCompany: IBM Australia LimitedShift: DaytimeThis role is not sales or incentive-based.
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