We are seeking a dedicated Medical Support Officer to provide exceptional support to our specialist orthopaedic surgeon and Practice Manager.
This is an exciting opportunity to join our team as we continue to grow and expand our services. As a Medical Support Officer, you will be responsible for:
* Greeting patients and other callers with courtesy and efficiency.
* Making appointments for patients following set procedures.
* Dealing with referring doctors politely and helpfully.
* Assisting with running consulting sessions, including billing, money handling, and booking investigations.
* Issuing patients' invoices and receipts for consultations.
* Gathering medical records and reports for consultations.
* Exercising confidentiality duties.
* Reporting accidents, injuries, and illnesses to the Practice Manager.
* Accurately typing daily correspondence, operating reports, and medico-legal reports.
* Performing general cleaning duties.
* Assisting with banking and mail duties.
* Ensuring medical supplies are stocked and within expiry date.
* Following up on bad debts as requested by the Practice Manager.
* Running errands for the practice.
* Undertaking general administration duties.
To be successful in this role, you will need to have:
* Excellent interpersonal skills.
* Effective communication skills.
* Ability to work accurately and efficiently under pressure.
* Discretion and confidentiality when handling sensitive information.
This role offers a range of benefits, including:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* A competitive salary and conditions.