Embark on an extraordinary journey with our prestigious luxury travel collection, where you will play a pivotal role in shaping a new era of bold innovation and unique collaboration. The Luxury Travel Collection is the leading global house of luxury travel brands. Our goal is to offer exceptional value, high levels of visibility, consistent moments for personal connection and the essential brand and product exposure we know our Members will embrace and our Partners will benefit from. As the Event Operations & Project Manager, you are responsible for operational excellence and flawless event execution across the Division's event portfolio, enabling the establishment and growth of a standalone Events Business while driving member engagement, partner ROI, and commercial revenue.
What you will be doing:
* Lead end-to-end event execution and operations across a portfolio of concurrent events, including logistics, timelines, supplier and venue management, registration, attendee communications, on‐site delivery, and bump‐out coordination
* Manage event budgets, expense reconciliation, compliance, and contingency planning while building strong relationships with stakeholders, partners, clients, and suppliers to ensure seamless event delivery and positive brand representation
* Support the expansion of the event portfolio through the delivery of satellite, regional, and cluster events that increase member engagement, attract new customers, and drive preferred product sales
* Develop premium member experiences, workshops, and exclusive access opportunities while providing event planning support, trusted supplier access, templates, and best‐practice guidance to members
* Collect and analyse event data, including attendance, engagement, revenue, partner activation outcomes, and member satisfaction, to support reporting, relationship management, and demonstration of ROI
* Develop scalable event systems, templates, and processes while leading post‐event reviews, surveys, and continuous improvement initiatives to enhance operational efficiency and event delivery
Our Ideal Candidate:
* Minimum 5 years experience in event management, travel, tourism, or membership organisations
* Demonstrated experience managing multiple concurrent events from planning through to post‐event evaluation
* Proven experience in vendor negotiation and supplier relationship management
* Commercial acumen with hands‐on experience in budget management and financial reporting
* Proficiency in event management software, EA platforms, and Microsoft Office Suite
* Valid driver's licence and willingness to travel domestically and occasionally internationally
Benefits:
* Inclusive and collaborative company culture
* Equal Opportunity Employer encouraging diversity and inclusion
* Individualised learning & development pathway options
* Employee‐only portal with discounts from leading retailers, health and wellness, financial planning, employee share plan, and more
* Travel discounts for flights, hotels, tours, cruises, insurance, and family and friends
* Career opportunities within a global network of brands and businesses – promotion from within
* Corporate health discounts on insurance plans and access to internal gym
* Mental health support and Employee Assistance Program for staff and family
* Regular awards nights, social team‐building, and industry events, with opportunities to attend global conferences
* Paid parental and volunteer leave
* Corporate social responsibility program supporting charities through volunteering and fundraising
* Commitment to sustainability and positive environmental change
Flight Centre Travel Group is a certified Great Place To Work Australia New Zealand Pty Ltd.
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