Overview
This job is based in Australia.
Precinct Experience Officer
Work type: Full Time
Location: Canberra, ACT
Employment type: Full-time (35 hours per week)
Duration: Continuing
Remuneration: Broadband 4/5. Level 4 from $81,335, Level 5 from $88,717 + leave loading + 17% super
Location: UNSW Canberra, City Campus
About UNSW Canberra
University of New South Wales (UNSW) in Canberra has multiple locations in the Nation's Capital. UNSW Canberra distinguishes itself from other institutions by its commitment to being thoughtful, practical, and purposeful in all endeavours. This combined approach is integral to the university\'s impact and contributes to its recognition as one of the top 20 universities globally, as well as a proud member of Australia\'s esteemed Group of Eight. Choosing a career at UNSW means embracing an environment where thriving, facing challenges, and engaging in meaningful work are not just encouraged but integral to the university experience. If you seek a career where you can excel and contribute meaningfully, you\'ve found the right place. At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.
Why Your Role Matters
The Precinct Experience Officer delivers high quality client coordination, front of house services and venue support at our rapidly growing Canberra City Precinct. Taking care of three venue spaces, you will offer venue and event administration, support and enquiry management whilst ensuring an exceptional experience for students, staff, industry and other user groups. Working as part of a collaborative team, you will be central to ensuring these collaborative areas are functional, well-stocked and professionally maintained.
Who You Are (Skills and Experience)
* Demonstrated relevant administrative experience, ideally in an educational, hospitality, venue or event management settings.
* Proven track record of providing high quality customer service over the phone, email and face-to-face.
* Demonstrated ability to work both independently and effectively within and across teams to build relationships with colleagues, and internal and external stakeholders.
* Ability to communicate effectively (both written and verbal) and produce accurate, timely and well-presented information that meets requirements.
* Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email.
* Demonstrated ability to establish priorities and manage moderately complex tasks with strong attention to detail and a high level of accuracy.
* Highly developed organisational skills and the ability to work within strict deadlines in a busy and varied office environment.
* Demonstrated experience with online booking systems or CRM.
Benefits And Culture
UNSW is committed to helping staff balance work-life responsibilities, by providing access to high-quality services, facilities, and flexible work and leave arrangements.
* Flexible working options (work from home, flexible hours etc)
* Additional three days leave during December festive period
* Career development opportunities
* Up to 50% discount on UNSW courses
* Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
* Free gym access
* UNSW-wide strategy to focus on Healthy Body, Healthy Mind, Healthy Places and Healthy Culture.
Eligibility
Visa sponsorship is not available for this position. Candidates must hold full rights to work in Australia to be considered for this position. The University reserves the right not to proceed with any appointment.
Pre-Employment Checks
Aligned with UNSW's focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These checks may include some of the following:
* National and International Criminal history checks
* Entitlement to work and ID checks
* Working With Children Checks
* Completion of a Gender-Based Violence Prevention Declaration
* Verification of relevant qualifications
* Verification of relevant professional membership
* Employment history and reference checks
* Financial responsibility assessments/checks
* Medical Checks and Assessments
Compliance with the necessary combination of these checks is a condition of employment at UNSW.
How To Apply
Make each day matter with a meaningful career at UNSW. Submit your application online before Thursday 4 June 2026 at 11:30pm, including your CV and a 1–2-page cover letter addressing the required skills and experience outlined in the position description. Ensure that you allow pop-ups for the position description page: https://www.jobs.unsw.edu.au
Get In Touch
For role-related queries please contact:
Steph Hinton - Manager - City Central
s.hinton@unsw.edu.au
For Recruitment Process-related Queries Please Contact
Holly Whale – Talent Acquisition Consultant
h.whale@unsw.edu.au
Applications cannot be accepted if sent directly to the contact listed.
Additional Information
Find out more about the lifestyle and benefits when working with UNSW. For information about UNSW Canberra and living in Canberra, please visit the university pages.
Advertised: 22 May 2026 AUS Eastern Standard Time
Applications close: 04 Jun 2026 AUS Eastern Standard Time
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