**About the role:**Rabobank is looking for an experienced Organisational Change Manager to join our dynamic team in Sydney.
This is a fixed-term opportunity through to December ****, where you will have real influence in transforming the way we serve our clients on a highly visible CRM (MS Dynamics) & Deposits Modernisation program.
You will draw on your previous experience managing CRM projects to deliver on key change management objectives**Top Role Accountabilities:**Working closely with initiative owners, other Organisational Change Manager team members & business SMEs responsibilities include, but may not be limited to:*Project Change Management** Contributing to the design, development, delivery & implementation of initiative change strategy & plans* The development of communications, stakeholder engagement activities, change impact assessment, training, performance support, change readiness assessment & implementation activities* Partnering with other change managers, learning & communications specialists working across projects to ensure consistency & coordination of change efforts & development of change management skills*Stakeholder Engagement & Management** Partner with internal stakeholders to support them with overall initiative business change activities* Identify business change agents & establish stakeholder forums to support the alignment & integration of business strategy with project delivery teams to deliver desired business outcomes.
This includes establishing feedback loops to continuously improve project delivery outcomes* Manage key business relationships to ensure effective project delivery & change adoption* Embrace opportunities to invest time with deposits / marketing teams to experience CRM usage first hand & identify pains & gains to contribute to development roadmaps*Business Readiness & Sustainability** Work with business stakeholders to assess change readiness & steps required to deliver the change* Track metrics to measure success post implementation & adoption* Support the transition of all initiatives to business-as-usual activities**To Be Successful you will have:*** 5+ years' experience driving change initiatives end-to-end* Proven CRM & Financial Services knowledge including CRM implementation experience* Track record of designing & delivering business & customer experience change solutions* Skilled in stakeholder engagement, change strategy, planning, & readiness activities* Experience delivering behavioural & cultural change across all levels* Agile change delivery expertise* Willingness & learning agility to become a competent CRM user through both training & self-directed learning to accelerate relevance & success of change plans, training & communications**Our Values** Rabobank Australia values inclusion, belonging, & positive experiences for all.
Our work environment, our benefits, & the way we live our values, "Client Driven", "Responsible", "Professional" & "Cooperative" make it a great place to work.
We welcome applicants from diverse backgrounds.Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
## The Application ProcessThis is our standard application process.
It may vary by role.
**Step 2****Interview**We invite you for one or more (online) interviews.
We want to know if you fit the role and the team.
You probably have many questions for us too.
For some positions, we may also ask you to complete an assignment or assessment.
**Step 3****Our Offer**## Organisational Change ManagerLocation: Sydney (AU)
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