THE OPPORTUNITY
We have an exciting 12-month Max Term opportunity available for an Onsite Desktop Support Technician to join our Fujifilm Information and Communication Technology (ICT) Division in Macquarie Park, Sydney NSW. In this role, you will provide IT Support to our company users ensuring rapid resolution of technical issues and delivering exceptional customer service.
Key Responsibilities
* Provide Onsite IT Support by diagnosing and resolving end-user issues promptly, prioritise based on business impact, and travel to metropolitan sites when required.
* Coordinate large-scale hardware refresh projects and prepare devices for new starters.
* Escalate complex issues to appropriate teams and work collaboratively to ensure smooth resolution.
* Deliver audio-visual support for Town Halls, department meetings, and conferencing tools such as MS Teams and Zoom.
* Respond professionally to user requests, maintain clear communication throughout resolution, ensure data privacy, and provide guidance to prevent future issues.
* Experience working in a level 2-3 desktop support or similar role.
* Experience supporting Windows operating systems.
* Strong knowledge and experience in supporting Microsoft Windows Operating Systems (Windows 11).
* Ability to troubleshoot issues across a wide variety of both Microsoft M365 systems and internal business applications.
* Support of end user hardware across Dell, HP and Lenovo desktop/laptop types.
* Configuring of Intune and Microsoft applications on both Android and iOS mobile devices.
* Microsoft Active Directory and Entra.
Skills & Qualifications
* AV support (webcam/sound) and conferencing tools such as MS Teams and Zoom.
* Troubleshooting of network issues across wifi/wired and cellular.
* Troubleshoot Netskope SASE platform.
BENEFITS
* In house training and development and Generous Educational Assistance policy.
* Diverse Career Development opportunities.
* Employee Discounts through our "Gold Pass" rewards platform.
* Income Protection and Life Insurance available.
* Salary Packaging & Novated Leasing available.
* Be a part of our Employee Resource Groups – including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership).
Diversity & Inclusion
We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.
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