About EVT: The Victoria Hotel is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers – because each day is a chance to add the wow factor for our customers and continually grow in our own careers. The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one‐of‐a‐kind experiences, service and quality. EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‐winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year‐round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
Key Responsibilities
* Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
* Oversee hotel operations in the absence of the Hotel Manager or General Manager.
* Drive a strong service culture by coaching the team on the hotel's service values and ensuring consistent delivery of exceptional guest service.
* Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
* Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
Financial & Operational Excellence
* Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
* Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
* Cultivate a proactive sales culture, encouraging up‐selling and on‐selling techniques to boost revenue.
* Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
People & Culture
* Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
* Promote a positive team environment through regular communication, structured training, and recognition of achievements.
* Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.
What You'll Bring
* 3+ years of experience in hotel front office operations, ideally within a fast‐paced hotel or similar property.
* Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
* Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high‐performing teams.
* Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
* Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
* Skilled in workforce planning, rostering, and ensuring cost‐effective staffing aligned with operational needs.
How You Work
* Daymaker ethos — no one's too big for the small things.
* Inclusive leader — values diverse perspectives; builds belonging.
* Hands‐on and non‐hierarchical — leads from the front.
* Growth mindset — learns, shares, and levels up others.
Perks from Day One
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
We welcome applicants from all backgrounds.
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