Facilities Manager (Soft Services) – Epping, VIC
Location: Epping, Victoria
Company: BGIS, High Profile Market Environment
Employment Type: Full-Time, Permanent, On-Site
Salary: $100,000–$120,000 + Superannuation
Other Information: Free Onsite Parking, flexible start and finish times available within core business hours, minimal after-hours on-call requirements
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across a wide range of industries. We are committed to operational excellence, safety, innovation, and creating positive workplace experiences for our people and clients alike.
Purpose of the Role
Reporting to the Account Manager, the Facilities Manager (Soft Services) will oversee the operational delivery and performance of all soft services across the site, ensuring contractual KPIs, compliance standards, and client expectations are consistently achieved.
This role is ideal for someone who is highly organised, self-motivated, adaptable, and confident managing competing priorities in a busy operational setting. You will work closely with subcontractors, client stakeholders, and the wider BGIS team to drive service excellence, continuous improvement, and strong customer relationships.
Key Responsibilities
* Manage all soft services operations including cleaning, waste, hygiene, pest control, grounds, and security services
* Lead subcontractor performance to ensure KPI delivery, compliance, quality outcomes, and cost control
* Conduct regular site inspections, cleaning audits, and operational reviews using systems such as iAuditor
* Coordinate reporting, service schedules, and operational activities to meet client expectations
* Drive recycling initiatives and continuous improvement in waste management practices to ensure contract KPIs are met
* Manage budgets, forecasts, invoicing, and financial reporting associated with soft services delivery
* Build strong relationships with clients, suppliers, contractors, and internal stakeholders
* Respond proactively to operational issues, urgent requests, and reactive works across the site
* Ensure compliance with BGIS Quality, WHS, Environmental and operational management systems
* Promote a positive, collaborative, and accountable team culture
Essential Qualifications and Skills
* Demonstrated experience within Facilities Management, Soft Services, Property Services, or a similar operational environment
* Proven experience managing subcontractors and service delivery across large or complex sites
* Strong understanding of KPI management, compliance, and operational reporting
* Financial management experience including budgeting, forecasting, and invoice approvals
* Excellent stakeholder engagement, communication, and conflict resolution skills
* Ability to work effectively within a fast-paced and reactive environment
* Strong organisational skills with the ability to prioritise competing operational demands
* Experience using Microsoft Office applications and CMMS platforms
* Knowledge of WHS, QA, and Environmental systems and processes
* A proactive, team-oriented approach with strong accountability and ownership mindset
Desirable Qualifications
* Qualifications in Facilities Management, Property, or related discipline
* Experience working within integrated services or high-footfall operational environments
* Experience managing waste and sustainability initiatives
* Experience working within large-scale, multi-service contracts
Workplace Flexibility
This position is based full-time on-site in Epping, with free on-site parking available. The role offers flexible start and finish times within core business hours, supporting work-life balance while maintaining strong operational support for the client.
Key Benefits
* AFR Best Places to Work 2024 & 2025
* Winner of Inspiring Workplaces Award 2025
* Spot recognition vouchers and $2,000 employee referral bonus
* Access to Flare discounts across retailers, utilities, travel & more
* Fitness Passport for you and your family
* Career development, secondments, and internal mobility opportunities
* Leadership programs including Future Leaders and Leadership Fundamentals
* Health & wellbeing support including EAP and flu vaccination vouchers
* 2 paid volunteer days annually and community support initiatives
* Work180 endorsed employer of choice for women
* Inclusive and supportive team environment with strong operational leadership
* Minimal after-hours on-call requirements
Eligibility
To be successful in the role, applicants must have full working rights in Australia and be willing to work within a Drug & Alcohol free workplace environment.
EEO Statement
BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.
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