Customer Insights and Brand Manager
As the Customer Insights and Brand Manager you'll work across Queensland's major sporting and entertainment venues to execute a portfolio wide Customer Research program that delivers comprehensive customer demographics and personas, economic impact, satisfaction ratings and informs and champions customer engagement strategies.
The position is required to lead and manage a broad program of qualitative and quantitative research activities including development, procurement, implementation and interpretation of results to improve Stadiums Queensland (SQ)'s knowledge of venue users.
With an eye on innovation, you will continuously refine research strategies to deliver a mix of short and long term research projects that can be used to inform strategic planning, customer service planning and provide real time results for venues to implement immediate improvements.
Stadiums Queensland is a statutory body which manages, develops, operates and promotes the use of the State's major sport, entertainment and recreation facilities. SQ owns nine venues across its diverse portfolio throughout Queensland.
We provide amazing experiences and opportunities through world class venues, enriching and connecting Queensland communities.
This appointment will be in accordance with all relevant Stadiums Queensland policies and procedures.
Occupational group: Marketing, PR & Communication.
How to apply
Please include the following documents:
* A cover letter;
* A current resume;
* Copies of mandatory qualifications required for the position;
* Referees (names and contact details of at least two referees).
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