Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Location: Newcastle, NSW Permanent position, full-time hours Hybrid role - a mix of in office & work from home
The opportunity
We're looking for a Claims Officer to join our Property Claims team! You'll play a key role in supporting customers through the end-to-end claims process in a fast-paced, team-focused environment. This is a great opportunity to grow your career in a supportive and collaborative team where your work genuinely makes a difference.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
Manage a portfolio of property claims from lodgement through to resolution. Analyse policy coverage and ensure accurate, timely claim decisions. Set reserves, authorise payments, and negotiate fair claim outcomes. Build strong relationships with customers and stakeholders, providing professional and responsive service. Ensure compliance with insurance guidelines, identifying and escalating risks where required. Identify potential fraud or suspicious activity while maintaining clear and confidential communication.
About you
* Experience managing a portfolio of claims, including end-to-end customer interactions.
* A strong customer service background with a passion for delivering quality outcomes and building a career in insurance.
* Confident working in a high-volume, phone-based environment, managing competing priorities effectively.
* Ability to build rapport and navigate a range of customer expectations, including handling difficult or complex conversations.
* Empathetic and professional approach when supporting customers through challenging situations.
* Highly organised, self-motivated and a confident communicator across both phone and written channels.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
* Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender-equal flexible leave for all new parents, including paid super.
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program; 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards; Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates.
Skills
* Case Management
* Claims Settlement
* Collaboration Tools
* Communication
* Critical Thinking
* Customer Service
* Data Privacy
* Detail-Oriented
* Insurance Policies
* Intentional collaboration
* Managing performance
* Prioritization
* Problem Solving
* Risk Assessments
* Standards Compliance
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.
Application Close Date
04/06/2026 11:59 PM
How to Apply
If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
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