Customer Service Role Overview
This position is ideal for an individual who excels in administration and possesses strong communication skills to provide excellent customer experiences. We are seeking a dedicated professional to support our team with various administrative tasks, including invoicing and stakeholder liaison.
Key Responsibilities:
* Ensure a welcoming environment for customers.
* Effectively communicate with customers regarding repair progress and completion dates.
* Verify customer satisfaction through regular contact.
* Engage in telephone and email correspondence.
* Assist management with inventory control.
* Liaise with insurance providers on claims and repairs.
Requirements:
* Proven experience in a customer service role.
* Highly professional demeanor and exceptional interpersonal skills.
* Strong systems knowledge and computer proficiency.
* Excellent verbal and written communication skills.
* Ability to meet tight deadlines.
* Collaborative mindset with the ability to work effectively as a team member.
Benefits:
* Reward and recognition programs.
* Career development and training opportunities.
* Referral bonus incentives.
* Discounts on parts and tools.
* Uniforms provided.
* 24/7 access to professional counseling services for employees and their families.
We strive to create an inclusive workplace where everyone feels valued and respected. All qualified candidates will be considered based on merit and qualifications alone.