About the role:
Lead the sales and service performance for the MYMC Retail channel, driving revenue growth, exceptional customer experiences and long-term customer retention.
This role is responsible for ensuring the team delivers consistent results through strong leadership, clear execution and a focus on daily performance.
Key Responsibilities:
Sales Performance:
* Drive delivery of Retail channel sales targets and execution priorities
* Coach Sales Executives on assortment gap closure, new product penetration and promotional activation
Service Excellence:
* Own end-to-end Retail customer service performance, including order processing and issue resolution
* Balance service responsiveness with robust commercial outcomes to protect retention
* Escalate and resolve complex customer issues effectively
Operating Discipline:
* Lead weekly performance reviews and period execution planning
* Maintain clear KPI visibility across Retail channel performance
People Leadership:
* Lead, coach and performance manage Retail Channel Sales Executives
* Deliver structured 1:1s, work-withs and monthly cycle meetings
* Address performance gaps quickly and constructively
Continuous Improvement:
* Identify execution gaps across sales, service and field hand-offs
* Improve processes, scripts and performance routines
Skills & Experience:
* Proven experience in B2B outbound telesales with a strong commercial focus
* 2+ years' experience leading and developing frontline teams.
* Proven delivery of revenue targets and service KPIs
* Strong performance coaching and execution discipline
* Ability to manage daily operating cadence and priorities
Desirable:
* FMCG, retail, subscription or omni-channel experience
* Experience partnering with field sales teams
* Customer ownership mindset
What we offer you:
* Flexibility: We offer a hybrid work environment to suit your lifestyle
* Stay Fuelled: Daily access to on our meals & snacks on site!
* Career Development: Gain exposure to cross-functional teams like marketing and commercial, with opportunities to grow within the company.
* Recognition Culture: We celebrate your wins and provide regular feedback to support your personal and professional growth.
* Team Environment: Join a supportive, tight-knit team that values collaboration and innovation.
* On-site Gym: Train like a pro in our fully equipped on-site gym.
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