Join Australia's leading retail hearing health provider. Amplifon is one of Australia's leading retail hearing health providers. We believe in living life at full volume, and you will have the opportunity to change lives by encouraging people to take a free 5‐minute hearing assessment.
* Top Employer 2026
* Make a difference to people's lives every day
* Tuesday–Friday (9:30am–5:30pm)
This position will see you collaborating with a team of part‐time & casual retail sales associates to support reaching sales targets and assume other responsibilities as required by the Store Manager.
Responsibilities
* Active lead generation by encouraging customers in the shopping centre to check their hearing health through a free 5‐minute hearing check.
* Build rapport with new customers and enhance relationships with existing customers.
* Explain hearing results and recommend next steps to customers.
* Reconnect with previous customers or new leads via phone‐based communication.
* Customer database administration, including database management, stock control and invoicing.
* Ensure accurate compliance and a high attention to detail with industry reporting requirements.
* Contribute to store targets and KPIs.
* Assist the Store Manager in inspiring a team of retail associates to consistently provide outstanding customer service.
Qualifications
* Previous, demonstrable experience in customer service, sales or administration.
* A self‐starter with a "can‐do" attitude.
* A great communicator (both written and verbal) to support our team and customers.
* An outgoing, bright and vibrant personality comfortable engaging customers for a free hearing screen check.
* Keen to learn and develop into a future leader.
* Availability to work retail hours, including weekends and late‐night trade.
Previous sales, retail, health or education industry experience is highly regarded, but not essential.
Benefits
We offer comprehensive training, career opportunities and succession planning for retail leadership roles.
A generous bonus scheme on top of your base pay.
Free hearing aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
Access to our Employee Assistance Program (EAP) – available to all team members and their immediate family members, 24/7, 365 days a year.
Work in a business that genuinely enables you to change a customer's life every day.
Based in a convenient shopping centre location with access to public transport and parking.
Perkbox – our retail benefits partner offers fantastic everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi‐Fi & Autobarn (5%), Expedia, H&M (10%), SunglassHut (15%), The Iconic (25%), and more.
We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature‐aged workers. If you require any specific accommodation during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.
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