Position Summary
The Reservations Sales Specialist role is responsible for selling the hotel and providing information to prospective guests, capturing reservations via various online and offline distribution channels, and coordinating reservation details to ensure the highest level of customer service. The role collaborates with the Sales & Marketing, Operations and Finance Teams to ensure maximum guest satisfaction and deliver results according to agreed revenue strategies.
The Role
* Responsible for the first impression of the hotel and committed to ensuring a professional, flawless and warm pre‐arrival experience.
* Process reservation requests, changes, and cancellations received via phone, email, and online distribution platforms.
* Act as a liaison between travel partners and the hotel in communicating and managing availability, pricing and room reservations.
* Be a champion of the local culture, heritage sites, events and trends to be able to provide recommendations and directions for our guests.
* Monitor incoming reservations via online channels, review details and follow up with clients to ensure booking details are clear and all information is available for a seamless arrival experience.
* Maintain positive guest and colleague interactions and good working relationships.
Talent Profile
* Hospitality or Sales / Marketing tertiary qualifications are preferred.
* Experience in a similar role in the hospitality sector, customer service or sales capacity.
* Knowledge of Property Management, Customer Relations Management and Distribution systems.
* Excellent verbal and written skills.
* Strong communication skills via telephone.
* Flexible in rotating rosters over a 7 day week.
* Valid working rights in Australia.
Working with Capella Sydney
* Join a vibrant and nurturing workplace.
* Work in elegantly designed areas while enjoying amenities in a historic building.
* Benefit from online LinkedIn training courses aimed at your personal and professional growth.
* Savour complimentary meals during your shifts.
* Enjoy discounts for hotels and group bookings.
* An employee assistance programme (EAP) offering confidential counselling and support.
* Celebrate your birthday with special leave.
* Embrace opportunities for growth and advancement within the organisation.
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