This is a Claims Specialist - Macquarie Park role with Coles Group based in Macquarie Park, NSW, AU Coles Group Role Seniority - mid level More about the Claims Specialist - Macquarie Park role at Coles Group We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. About The Team Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes. Are you ready to make a meaningful impact every day? We have an exciting opportunity for a Claims Specialist – Workers Compensation to join our dynamic team in NSW. This role offers the perfect blend of working from home and connecting with your team in the office, ensuring you strike the ideal work-life balance. About The Role As a Claims Specialist, you'll be at the heart of our mission to support injured team members. Your role will involve Proactive Claims Management Handle a portfolio of workers compensation claims, ensuring compliance with state laws and policies. Your efforts will help reduce the impact of workplace injuries while ensuring team members receive their rightful entitlements. Facilitating Resolution Engage with injured team members and the business to foster understanding, collaboration, and continuous improvement in claims management. Coordinating Services Manage external service and health providers, gathering information from stakeholders to effectively facilitate recovery. About You To excel in this role, you should have Customer Service Expertise A strong understanding of customer service, with experience in supporting customers through challenging situations. Claims Management Experience Ideally, 1 years in workers compensation claims management. We also welcome applicants with experience in other insurance practices or transferrable skills. Relevant Qualifications A qualification or certification in a health or business-related field is preferred. Strong communication skills Both written and verbal. Technical Proficiency Experience with Microsoft Office suite and claims or electronic information management systems. What’s in it for you? Flexible working options We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it. Office perks Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in. Discounts Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings. Reward through recognition Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers. Opportunities for learning and development No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training. Paid parental leave We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family. Investment in your future Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares. About The Recruitment Process We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au Job ID 158389 Employment Type Full time Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Coles Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Proactive claims management Facilitating resolution Coordinating services Key Strengths Customer service expertise Claims management experience ️ Strong communication skills Relevant qualifications Technical proficiency Why Coles Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Coles Group not with Hatch.