As a key leader in our team, you will be responsible for driving operational excellence and ensuring the success of our Contact Centre.
About the Role
The Contact Centre Manager plays a crucial role in achieving our business objectives. They will oversee the deployment of specialist resources to ensure that goals are met within established timeframes.
* Implement best practices and manage resource priorities and risks to drive operational effectiveness.
* Build strong relationships with clients by providing valuable feedback and identifying new business opportunities.
* Maintain financial accountability by ensuring budgetary targets and key performance indicators are met.
* Regularly review and assess performance and delivery standards.
About You
You should be an experienced Contact Centre Manager with exceptional relationship skills and a proven track record in employee retention, client satisfaction, and financial performance.