Telesales & Customer Service Operator – Casual | Thomastown | $35/hr | Weekdays Only
Fast-paced, supportive, and stable opportunity with a national industry leader
Location: Thomastown, VIC
Hours: Monday–Friday only (no weekends)
Shifts: 7:00am–2:00pm | 7:30am–2:30pm | 8:00am–3:00pm
Pay: $35.00 per hour
Employment Type: Casual
About the Opportunity
Looking for a reliable, stable role with great weekday hours? We're seeking an experienced Customer Service / Telesales Operator to join our office team inside a leading national poultry processing facility.
This is a high-volume, office-based customer service position—perfect for someone who thrives in a fast-paced environment, loves problem solving, and has a knack for accurate data entry. While you won't work on the production floor, you must be comfortable being located within a facility that processes live poultry.
If you enjoy structured hours, a supportive team, and morning shifts that give you your afternoons back, this could be your ideal role.
Key Responsibilities
* Handle a high volume of inbound calls and customer emails
* Accurately process and enter customer orders
* Deliver clear, professional product and service information
* Resolve customer enquiries with a calm, solutions-focused approach
* Maintain exceptional accuracy across all data entry tasks
* Adapt quickly to changing systems, customer needs, and processes
* Work confidently under pressure in a busy office environment
* Follow all OH&S and site safety protocols
What You'll Bring
* 2+ years' experience in customer service, call centre, or telesales
* Fast, accurate typing and data entry skills
* Excellent communication, problem-solving, and active listening abilities
* Strong organisational skills and high attention to detail
* Resilience and the ability to stay composed during peak periods
* Comfortable working in an environment located within a poultry facility
* Full Australian working rights
Why Work With Us
* Supportive, team-oriented work environment with full training provided
* Stable, ongoing opportunity within a reputable national organisation