Gain experience in State government agencyState Government AgencyContract until November 2025State Government AgencyLithgow NSW LocationAbout the companyKarlka Recruiting Group has partnered with aState Government Agencyto engage aContact Centre Operator.This position is located in their busy Lithgowoffice for an initialcontract until November 2025.About the PositionYou would have 2 to 3 years customer service experience either within a call centre, administration or the retail sector. Working with a team setting, you would be delivering high-quality service while adhering to set business hours.DutiesAnswer customer inquiries across multiple channels (phone, email, digital platforms)Resolve customer issues and provide relevant informationEnsure efficient processing of customer requestsMaintain high standards of service qualityRequirements/SkillFull-time (35 hrs/week) on-site training for 8-12 weeksDuration varies by product training and competencyAfter training, transition to contracted hours with support from Team Leader & Subject Matter ExpertDaily attendance required for comprehensive trainingHybrid Working Arrangements:No 100% work-from-home roles; hybrid options assessed post-trainingContractors must be on-site at least 1 day/week and possibly more, based on business needsAn attendance policy appliesInternet Requirements (if hybrid):High-speed internet: 5 Mbps download, 2 Mbps upload, latency Stable connection (Wi-Fi or Ethernet) required for home-based workContractors responsible for internet & mobile costsMobile phone with good reception required for contact & VPN accessBenefits working with Karlka Recruiting GroupWeekly payOngoing support: Pre, during and post placementDedicated consultant per contractEmployee Assistance Program availableOur agency supports Indigenous communitiesHow to ApplyApply now to be considered for submission to our client by16/04/2025Consultant:SandiEmail for questions only: Please apply through this portal. Any applications through email may be missed.Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.Only shortlisted candidates will be contacted for further discussion.Applications received after thedue datemay be considered for similar roles.Contract until November 2025 Lithgow NSW Location State Government Agency Full time position