This is an exciting opportunity to join our global support team as a Technical Support Engineer. In this role, you will work closely with major customers around the world, providing dedicated Level 3 technical support during business hours.
Your primary focus will be on assisting customers in using our software products, particularly the Blue Planet Orchestrator and Inventory. This post-sales technical role requires a strong understanding of Linux operating systems, including Red Hat, CentOS, and Oracle.
You will be responsible for troubleshooting and reviewing logs to identify and resolve customer issues quickly. The successful candidate will have excellent communication skills and be able to work independently as part of a globally distributed team.
This is a challenging role that requires a sense of urgency and a commitment to delivering high-quality support to our customers.
Key Responsibilities
* Provide dedicated L3 technical support to global customers during business hours
* Assist customers in using our software products, particularly the Blue Planet Orchestrator and Inventory
* Troubleshoot and review logs to identify and resolve customer issues
* Work closely with engineering teams to resolve complex issues
* Communicate effectively with customers and internal stakeholders
Requirements
* Detailed understanding of Linux operating systems, including Red Hat, CentOS, and Oracle
* Excellent analytical and problem-resolution skills
* Strong written and oral communication skills
* Able to work independently and as part of a globally distributed team
* Good automation skills to create tools that aid in collecting required information from customer sites