Cruiseabout Team Leader - Brighton, VIC
Job no: 529171
Brand: Cruiseabout
Work type: Full time
Location: Victoria
Categories: Sales and Customer Service, Leadership
Key Responsibilities
* Quoting, booking and invoicing cruise bookings and packages
* Ensure that KPIs are met, meeting and exceed monthly sales targets
* Support and handle walk-in, email & telephone enquiries efficiently and accurately
* Maximise sales opportunities by upselling & cross-selling
* Monitor and action all relevant mailboxes daily
* Maintain accurate and comprehensive product information in order to deliver and generate sales
Who are you?
* Proven experience working in a customer service environment and working towards sales targets
* Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
* GDS experience
* Exceptional focus on details, adept problem-solving skills, and thrive under pressure
* Ambitious, highly motivated, and proficient in organizing tasks efficiently
Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Lt
Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism
** Please advise your leader before applying **
Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together! #CruiseIntoYourDreamJob
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