Company Overview
Launtel is an Australian-owned internet service provider delivering high-speed, reliable internet to both residential and business customers across the country. Known for its exceptional customer service, transparent pricing, and innovative approach.
With a strong reputation for quality and service, Launtel has been awarded Product Review's Residential Product of the Year for five consecutive years. We take pride in being a customer-first provider, offering flexible and scalable internet solutions tailored to modern digital needs.
Role Overview
As part of the Launtel Team, the Business Customer Advocate will support new and existing Business customers and work closely with Technical teams and Accounts to deliver a successful transition to Launtel Business under the guidance of the Business Team Leader.
Exceptional customer service and professionalism are required in both verbal and written formats.
You will be able to learn quickly and bring strong time management and organisational skills to exceed customer expectations.
Key Skill Sets
* Exceptional Customer Service
* Time management, self-governance and initiative
* Proven experience in B2B Sales or within a Project Management environment
* Ability to thrive in a fast-paced environment
* Strong organisation and administrative skills
Desirable Skills
* Understanding of Software and Development
* Previous Telco experience
Role Deliverables and Activities
* Coordination of Business customer sales enquiries and management of these internal projects and feature requests through detailed and continuous curation of the project CRM
* Assignment of key tasks, responsibilities and collaboration with the Technical Support team as required
* Establish, develop and maintain positive Business and Customer relationships.
* Ownership and pride in your performance and its impact on the company's success
* Strong communication skills, both written and verbal, to be utilised with both the Launtel team and the customer.
Key Responsibilities
* Management of inbound enquiries (inclusive of multiple media) with administration coordination to CRM
* Advocate for Launtel Business products and services
* Proactively identifying business opportunities via outbound sales
* Manage customer escalations, complaints and performance issues
* Coordinating schedules/ appointments with customers and staff alike, including meetings, third-party installations, etc.
Position Hours
This is a Full-Time Monday to Friday, 9 am-5 pm position, supportive to suit Business hours.
Although Launtel offers flexibility on remote working, this role will ideally be based in our Launceston, Tasmania Office. Greater role flexibility may be granted as the position becomes established.
Remuneration
This position will evolve as the team and responsibilities grow. We will conduct a thorough review every six months to ensure continual improvement of team workflows and systems improvement.
Initial Salary will be negotiated with the successful candidate based on experience and skill set.
Application Deadline
Applications close Tuesday 25th November. Please note only successful applicants will be contacted
Employer questions
* How many years of experience do you have with Project Management?
* Do you have experience working within the Telecommunications Industry?
* What is your proven experience with B2B Sales, and share your highlights?
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