Administration Officer – Switch/Reception Team
Location: Maitland Hospital
Employment Type: Permanent Full‑Time (38 hrs per week)
Position Classification: Telephonist Level 3
Salary: $72,365.94 – $73,814.94 per annum + Superannuation + Salary Packaging
Closing Date: Thursday 27th November 2025
Overview
We’re seeking a dedicated Administration Officer to join the Switch/Reception Team at The Maitland Hospital. Play a crucial role in ensuring smooth access, communication and support across the entire facility.
Your Day‑to‑Day Impact
In this fast‑paced and varied role, you’ll be the first point of contact for patients, visitors, and staff. Your responsibilities will include:
- Deliver friendly, efficient telephony and reception services
- Provide outstanding customer support to patients, visitors and staff
- Assist with live patient data after hours to keep everyone in the right place at the right time
- Support the Emergency Department administratively
Your Skills and Qualities
You thrive in a busy, customer‑focused environment and can remain calm under pressure. You work well in a team but are confident taking initiative when needed.
Key Qualities Include
- Passion for customer service and patient care
- Ability to stay composed and make sound decisions under pressure
- Strong teamwork skills, paired with autonomy and confidence
- Experience using a switch system is highly valued
- Essential: Flexibility to work on a 24/7 rotating roster including nights & weekends
Why You’ll Love Working at Maitland
From day one, you’ll feel supported and valued. Our hospital offers:
- A thorough face‑to‑face orientation program and ongoing training
- Guidance from your Administration Manager and an experienced team
- Opportunities for professional development across the wider administrative network
- Access to the Employee Assistance Program to promote your wellbeing
- Monthly allocated day off
- Annual and paid Parental Leave (Prorata for part‑time)
- Salary packaging options and Fitness Passport benefits to increase your take‑home pay
This is more than an administrative role – it’s a chance to play a meaningful part in patient care and be part of a cooperative, compassionate hospital community.
Need more information?
- Click here for the Position Description
- Find out more about applying for this position
For role related queries or questions contact Laura Boulton on
Additional Information
- An eligibility list will be created for future permanent or temporary vacancies.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
- To be eligible for employment in this position you must be an Australian Citizen, or Permanent Resident of Australia, or a Recent Zealand Citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
- Casual opportunities may be available for recommended applicants
Information for Applicants
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: 3vL5fq2.
Stepping Up Website is a resource designed to help Indigenous job applicants apply for positions in NSW Health. For more information, please visit: HNEHealthSteppingUp.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging can be beneficial to most Hunter New England Health employees and may increase your take‑home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or .
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full‑time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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Equality and Diversity
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier‑free application process.
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