Front Office Receptionist
We are seeking a friendly and supportive Front Office Receptionist to be the welcoming face of our park. This role involves providing exceptional customer service, processing guest check-ins and outs efficiently, accurately using the park booking system to make reservations and manage accounts, coordinating with the Housekeeping team to track readiness of accommodation, supplying guests with information regarding property and local areas of interest, and completing day-to-day office administration tasks. The ideal candidate will possess a passion for delivering exceptional guest experiences, proficient computer skills, including knowledge of RMS or comparable reservation booking systems, excellent communication and interpersonal skills, ability to handle cash transactions accurately, strong organizational skills and attention to detail, and an enthusiastic and positive attitude.
About the Role
* Previous front office experience within the hospitality industry
* Possession of a passion for delivering exceptional guest experiences
* Proficient computer skills, including knowledge of RMS or comparable reservation booking systems
* Excellent communication and interpersonal skills
* Ability to handle cash transactions accurately
* Strong organizational skills and attention to detail
The Benefits
* Discounted accommodation at over 300 holiday parks nationally
* Discounts with our G'day Rewards Partners
* Service recognition awards
* Access to Employee Assistance Program
What You Need to Succeed
* Flexibility to work weekends, public holidays, and evenings as needed
* A current driver's license is essential