Employment Type: 12 month fixed term
Hours: 38 hours per week
Location: Mercy Corporate Offices, Richmond
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Bianca Capponi ()
About the opportunity
This role supports the successful delivery of Mercy Health's Optima Workforce Management and rostering transformation. The Business Analyst exists to help translate business needs into clear, high‐quality documentation that enables effective solution design, testing, and delivery.
Operational responsibilities
* Assist with the elicitation, documentation, and maintenance of business requirements, user stories, process maps, and configuration decision logs.
* Prepare workshop materials, capture meeting notes, and maintain action and decision logs to support effective stakeholder engagement.
* Support testing activities including test script preparation, execution support, defect logging, and requirements traceability during SIT and UAT.
* Maintain organized, version‐controlled project documentation and contribute to project registers and status reporting.
Strategic responsibilities
* Contribute to the successful delivery of the Optima program by producing high‐quality artifacts that support solution design, testing, and implementation.
* Support future‐state process design by assisting with gap analysis and documenting business rules, data requirements, and process exceptions.
* Assist with change and training activities through the development of user guides, training materials, and communications.
Leadership and People Management
* Take ownership of assigned tasks, manage priorities effectively, and proactively seek guidance to support quality outcomes and professional development.
* Work collaboratively within the project team, contributing to a positive, learning‐focused environment.
Stakeholder engagement
* Build positive working relationships with project team members, operational stakeholders, and subject matter experts across HR, payroll, and clinical teams.
* Communicate clearly and professionally, escalating risks, issues, and ambiguities appropriately.
What you'll bring
You're resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient‐centred care.
To thrive in this role, you will have
Qualification and experience
* 2-3 years' relevant Business Analysis and/or project experience
* Foundational understanding of business analysis concepts including requirements elicitation, process mapping, and documentation
* Proficiency in Microsoft Word, Excel, PowerPoint, Visio, and Teams.
* Tertiary qualifications in business, information systems, health management, or a related discipline (desirable).
* Progress toward or completion of a BA‐related certification (e.g. IIBA ECBA) is well regarded.
Competencies
* Strong written and verbal communication skills with high attention to detail.
* Logical, analytical approach to problem solving and documentation.
* Ability to build effective working relationships and collaborate within a team environment.
* Respect for confidentiality and professionalism when handling sensitive information.
* Commitment to learning, development, and continuous improvement.
* Embrace the mission and values of Mercy Health.
Mercy Health competencies
* Act professionally and in accordance with the Mercy Health Code of Conduct and the Aged Care Code of Conduct.
* Participate in the annual Performance Development Review (PDR) process.
* Comply with mandatory vaccination and compliance (e.g. NDIS, police check) requirements as directed by State and Territory public health orders.
* Perform your role in line with the Mercy Health Leadership Capability Framework.
Required evidence
* A current Police Record Check.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgement to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
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