Company Description
Your Fairmont Journey Starts Here:
Are you asomeonewith a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
Butler Operations
* To supervise Butler Supervisors and Butlers on duty
* To maintain the quality and consistency of standard and to train the Butlers on improvement areas
* To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
* To increase guest interaction and to drive the Trust you score of the property.
* To assist the Head Butler in achieving the KPI of the department.
* To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival.
* To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet.
* To ensure through effective supervision that all services offered are always available, and provide alternatives
* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
* Responsible for promoting Palace facilities, services and product to the targeted guest group
* To assist Head Butler to resolve any issues.
* To meet and welcome most of the guests personally
* To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace.
* To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard
* To share with Head Butler any complaints, guests comments and problems.
* To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
* To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests.
* To maintain appropriate knowledge about local area, events happening in Udaipur & around the world
* To supervise butler pantries.
* To assist Head Butler for Operating Equipment inventory
* Check Butler’s grooming in accordance with hotel standard.
* Work closely with Housekeeping to ensure correct room status at all times.
* To handle any DND room within 24 hours.
* Log security incidents and accidents in accordance with hotel policies and procedures
* Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied.
* To support the implementation of Fairmont core values
Qualifications
* Diploma in Tourism / Hospitality Management
* Minimum 2 years of relevant experience in a similar capacity
* Excellent reading, writing and oral proficiency in English language
* Ability to speak other languages and basic understanding of local languages will be an advantage
* Good working knowledge of MS Excel, Word, & PowerPoint
Additional Information
Our commitment to Diversity & Inclusion :
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
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