· Part Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Frankston Customer Service Team is seeking a passionate, customer service focused Customer Service Clerk to join them in delivering Great Service, Always to their customers.
In this role you will:
· Actively manage Harvey Norman customer repairs & servicing
· Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
· Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
· Run weekly reports for repairs/service jobs as required by the Proprietor
· Advise customers of arrival of stock and organise delivery as requested by the Proprietor
What we require:
· Experience in (or ability to work in) a customer focused, successful retail business
· Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
· Strong communication and interpersonal skills
· Friendly, outgoing, approachable and work well as a team member
· Ability to service customers while managing work tasks around their needs
· Going above and beyond to provide exceptional customer focused problem solving
· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services
What we offer:
· Generous staff discounts
· Harvey Norman is a strong advocate of career progression with a wide support network for professional development
· An environment where good performance is recognised and rewarded
· A flexible and positive work environment
If this role exhilarates your passion for a new opportunity then please submit your application for consideration.