Overview
Energy Power Systems Australia (EPSA) is the authorised supplier of Cat power systems in Australia, PNG, and the Solomon Islands. As a leading provider of sustainable energy solutions, EPSA supplies new and used engines, generators, and hybrid energy systems across a broad range of industries. We also specialise in rental solutions for power generators, compressors, and temperature control systems, leading the way in renewable energy through Cat Hybrid Energy Systems incorporating battery energy storage.
At EPSA, we keep the country moving. From powering major infrastructure projects to delivering reliable energy solutions for mining, construction, and industry—our people are at the heart of what we do.
IT Service Desk Analyst
Our IT team ensures our people stay connected, supported, and productive. We're looking for a customer‐focused IT Service Desk Analyst to join our Corporate Services team in Mulgrave. This is a fantastic opportunity for someone early in their IT career who wants to build strong technical foundations and develop within a large, complex organisation.
Why you'll love this role
* Based at our Mulgrave head office
* Exposure to Microsoft enterprise environments and business‐critical systems
* Competitive salary aligned to an entry‐level IT support role
* Supportive team culture with structured learning and development pathways
This role is ideal for someone who enjoys helping people, values great customer service, and is eager to grow their IT capability in a fast‐paced corporate environment.
What you'll be doing
* Acting as the first point of contact for IT incidents and service requests across EPSA
* Delivering high‐quality customer service and first‐level technical support to employees
* Troubleshooting and resolving issues across Microsoft platforms including Windows 10/11, Office 365, Active Directory and iOS devices
* Assisting with employee onboarding and offboarding processes
* Accurately logging, prioritising, and managing tickets within the IT Service Management system in line with SLAs
* Escalating more complex issues to higher‐tier support teams while maintaining ownership through to resolution
* Monitoring recurring issues and identifying opportunities to improve service delivery
* Ensuring adherence to Change Management processes and IT policies
* Communicating clearly and empathetically with users of all levels of technical ability
What you'll bring
* 3+ years' experience in an IT support or service desk role
* A strong customer service mindset with excellent written and verbal communication skills
* Working knowledge of Microsoft environments (Windows, Office 365, Active Directory)
* Strong problem‐solving skills and a willingness to learn
* Ability to follow processes, manage priorities, and work within SLA expectations
* A collaborative, team‐focused approach
Benefits
* Seamless onboarding – Start strong with our centralised induction program at our Mulgrave Head Office
* Celebrate you – Enjoy paid leave on your birthday and volunteer leave to give back
* Exclusive discounts – Retail discounts, CAT merchandise, and health insurance offers
* Drive your way – Access vehicle novated lease options
* Support for families – Paid parental leave for life's most important moments
* Grow with us – Job‐relevant education support, Cat University, and ongoing development
* Recognition matters – Employee Recognition Program and Service Awards
* Wellbeing first – 24/7 confidential support through our Employee Assistance Program
Ready to start your IT career with EPSA?
If you're passionate about helping people, enjoy working with technology, and are looking for a permanent opportunity to grow your IT career — we'd love to hear from you.
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