We are looking for a compassionate and customer-focused Participant Support Officer to join a high-performing team dedicated to supporting participants and stakeholders. This is a pivotal frontline role where you will serve as the first point of contact, delivering exceptional service and practical support.
In this position, you will help participants navigate services, respond to enquiries, and contribute to a positive and inclusive service experience.
This is a full time temporary contract, based in Mackay QLD until December 2026.
Key Responsibilities
* Provide support to participants and stakeholders via face-to-face, phone, email, and SMS channels
* Respond to and resolve enquiries in line with relevant legislation, policies, and guidelines
* Deliver front-of-house reception services, including assisting with digital self-service tools
* Triage enquiries and connect participants with the appropriate services and supports
* Manage shared inboxes, phone enquiries, and appointment scheduling
* Coordinate and facilitate accessible appointments within office environments
* Maintain accurate data entry and ensure timely follow-ups
* Record and manage complaints and feedback within internal systems
* Provide general administrative and operational support to service delivery teams
About You
To succeed in this role, you will bring:
* Strong communication skills with the ability to engage empathetically with diverse individuals
* A genuine passion for delivering high-quality customer service
* The ability to effectively manage competing priorities and tasks
* Sound problem-solving skills and a practical, solutions-focused mindset
* Proven ability to build rapport and work collaboratively in a team environment
* High attention to detail and commitment to accurate record-keeping
* Understanding of disability services and the challenges faced by people with disabilities
* A flexible, adaptable approach to changing needs and environments
* A proactive, positive attitude and strong teamwork skills
* A genuine commitment to inclusion and supporting people with disability
What We Offer
* The opportunity to make a meaningful difference in the community
* A supportive and collaborative workplace culture
* Valuable experience within the public service sector
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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