Job Description
* Coordinate all aspects of conferences and events from confirmation through to post-event follow-up
* Prepare and manage conference proposals, event orders, and client communications
* Assist in developing quotations covering venue, catering, and accommodation requirements
* Liaise with internal departments to ensure seamless delivery of events
* Provide on-site event coordination to ensure smooth execution and guest satisfaction
* Support banquet operations as required during events
* Conduct and coordinate site inspections and familiarisation visits for clients
* Prepare conference materials including menus, signage, and event collateral
* Maintain accurate client databases and conference records
* Attend and contribute to Banquet Event Order meetings and sales meetings
* Ensure all conference areas, equipment, and materials are clean, functional, and well‐maintained
* Coordinate closely with the Banquet Manager and maintenance team to meet operational needs
* Deliver exceptional guest service aligned with Accor's Heartist culture
* Act as an ambassador for Accor, promoting services, facilities, and brand values
* Maintain RSA certification and adhere to responsible service standards
* Follow all workplace health, safety, and environmental procedures, including ALLSafe standards
* Ensure compliance with company policies, confidentiality requirements, and operational procedures
* Support a positive, inclusive, and collaborative team environment
Qualifications
* 1–2 years' experience in Conferences & Events or Hospitality
* Previous experience in event coordination or client service preferred
* Strong organisational and time management skills
* Excellent communication and interpersonal skills
* Ability to multitask and work in a fast‐paced environment
* High attention to detail and problem‐solving skills
* Ability to build and maintain client relationships
* Proficient in Microsoft Office (Word, Excel, Outlook)
* Knowledge of hotel systems (advantageous)
* Flexible availability, including weekends if required
* Professional presentation and positive attitude
* Passion for customer service and delivering exceptional guest experiences
Additional Information
What's in it for you
* ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
* Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
* Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
* Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.
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