B&D; Garage Doors Melbourne Central is a young, fastest-growing company. We are a leading provider of garage door solutions and innovative technology, driven by a team of passionate and forward-thinking professionals.
Position Overview
The Administration and Customer Services Officer play a key role in delivering exceptional customer service while ensuring the efficient coordination of service, repair, and installation jobs. This role acts as the central point of contact for clients, managing bookings, communications, and administrative processes through the CRM system.
Key Responsibilities
* Manage a high volume of customer bookings and enquiries, ensuring prompt, courteous, and professional responses
* Coordinate with sales, installation, and service teams to support daily operations and maintain workflow efficiency
* Schedule appointments for sales consultations, installations, and service requests
* Prepare and provide accurate quotes for garage door services, repairs, and materials
* Complete all administrative tasks required to process sales and obtain appropriate client approvals
* Identify required materials for each job and liaise with relevant team members to ensure timely ordering
* Maintain accurate client and job records within the CRM system
* Confirm job completion with clients and support customer satisfaction initiatives, including obtaining feedback and reviews
* Perform additional administrative and support duties as required
Skills and Experience
* Strong attention to detail and ability to manage multiple tasks simultaneously
* Excellent written and verbal communication skills
* Exceptional customer service and interpersonal skills
* Ability to work independently, show initiative, and adapt to changing priorities
* High level of professionalism and integrity
* Proficiency in Microsoft Office Suite
* Experience with a garage door or construction company is desirable
What We Offer
* Attractive salary package
* A positive, supportive, and collaborative work environment
* Opportunities for professional growth and development
* Adaptable working arrangements, including work-from-home options
* Permanent full-time role (Monday to Friday)
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