In this role you will manage new domestic property claims from clients and establish a pathway to resolve the customers claim. You will also be responsible for handling a portfolio of claims which require dedicated focus and expertise due to the complexity surrounding the claims or customer needs.
What are my accountabilities?
* End-to-end claims management incl. policy interpretation, liaising with stakeholders, settlement negotiation & claim resolution
* Proactively and strategically working with customers on identifying and driving solutions
* Identify and support vulnerable customers providing experience inline with Sedgwick and the clients expectations
* Act as a expert reference point and mentor to your colleagues
About You:
* Previous experience managing complex domestic property claims, including but not limited to escape of liquids, break and enter claims
* A comprehensive understanding of the General Insurance Code of Practice
* Strong policy analysis and interpretation skills
* Ability to prioritise, multi-task and work to deadlines
* Exceptional communication, organisational and customer service skills
Caring Culture
It's at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.
If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.
Why Sedgwick?
Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
Every day, our colleagues are working to make the world better. They're helping people recover after an injury or illness. They're assisting with damage from a natural disaster. They're even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.
Whether you're in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there's a place for you here to be a force for good.
Some of the Benefits of working with us are:
* Hybrid working arrangement.
* Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
* +0.5% on top of Superannuation Guarantee
* Domestic and International Career Pathways
* Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace