Job Summary
HUB24 is expanding and seeking a full‐time contact centre role based in either the Gold Coast or Sydney. After 2‐3 months of training, the position is hybrid, requiring two days a week in the office. The working hours rotate daily between 8:00am and 7:00pm, Monday through Friday.
Responsibilities
* Contact Centre inbound and outbound call enquiries
* Provide a point of contact for clients and actively manage the client relationship, including producing welcome emails for new clients
* Assist with client enquiries in line with the company's service offering and liaise with key relationships
* Draft and produce client communications as required by advisors and managers
* Manage chat and email enquiries from advisers and clients
* Answer phone calls from key advisers and service their needs, including adviser & dealer group administration
* Utilise effective problem solving and time management skills in client service operations
* Handle other service‐related queries as required and assigned by the team leader
Requirements
* Superannuation or managed funds experience, with knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)
* Proven client service experience in a call centre environment, and a passion for customers
* Energetic about resolving questions and supporting clients through outstanding phone interaction
* Great problem‐solving abilities and the ability to engage multiple stakeholders effectively, both internally and externally
* Proven ability to learn new technology and systems quickly
* Strong written and verbal communication skills, and the energy and positivity to deliver at a high standard every time
Equal Opportunity Employer
HUB24 is an equal‐opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and everyone is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations.
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