Are you an experienced customer service superstar passionate about being part of an authentic team that values kindness, warmth, and fun? Join our team at The Y Leisure City as a Customer Service Officer and make a lasting impact.
About Us
The Y Leisure City Epping is part of Y Whittlesea, a not-for-profit that is the oldest youth organisation in the world and oldest social enterprise where all profits go back into our communities. Situated in the heart of Epping, The Y Leisure City is a recreational facility delivering programs and services in areas such as Aquatics, Health & Fitness and Sports & Recreation for all ages.
Why Join the Y?
Y Leisure City is a fun, engaging place to work, with a supportive team environment and opportunities for personal development and growth. Enjoy a free on-site gym membership, free parking, and other employee benefits.
The Opportunity
We're looking for enthusiastic Customer Service Officers with a passion for helping others to join our Y Leisure City team in Epping. You will play a key role in building relationships and ensuring exceptional service for our members and clients. Your responsibilities include:
* Process customer bookings and enrolments for programs and services.
* Provide great customer service in person and over the phone.
* Follow up customer enquiries quickly and effectively.
* Conduct tours and sales to prospective members.
* Maintain a well presented, clean customer service area.
This is a casual opportunity working approximately 12-15 hours per week.
What You'll Bring
* A legal right to live and work in Australia.
* Current National Police Check (less than 6 months old) and an employee Working with Children Check (or willingness to obtain).
* Nationally recognised First Aid (HLTAID011) and CPR (HLTAID009) (or willingness to obtain).
* International Police Check if you have lived outside Australia in the last 5 years.
* Previous customer service experience in a similar role and a strong work ethic.
* Leisure/sports centre experience is highly regarded but not essential.
* Proven ability to deliver a high standard of customer service.
* Ability to work efficiently in a fast-paced environment.
* Reliability, responsibility and punctuality.
* Ability to deal with patrons of all ages, cultures and abilities.
Safeguarding at the Y
At the Y, we are committed to empowering children and young people to feel safe, and to be safe, both at the Y and in their families and communities. We ensure all candidates are appropriately screened, including police checks, to make sure the right people are in the right roles. The Y is an equal opportunity employer and is committed to the safeguarding of children and young people.
Essential Requirements
* First Aid Certificate.
* Current Provide/Perform CPR.
* National Police / Criminal History Check.
* Working with Children / Working with Vulnerable People Check.
Applications close: 10/06/2026
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