Salary: $170,000.00 - $210,000.00
Job Type: Permanent - Full Time
Location: Gold Coast
What You'll Contribute To
An exciting opportunity has become available for a motivated and innovative Technology Operations Manager to join the QAL Technology Team. This is a permanent, full‐time role suited to a candidate with strong technical expertise in network systems and architecture, combined with proven leadership ability, experience managing competing priorities, and the capability to report effectively to senior leadership.
"I joined the Technology team at QAL primarily because of the similarities in beliefs and values that I share with the Company. QAL's focus on improvement and innovation is something that I naturally gravitated towards when I came across the opportunity. As a busy working Mother, QALs support of flexible working allows me to negotiate a less rigid working arrangement. This greatly improves my work‐life balance and allows me to be there for my son when it matters. My General Manager has been supportive and focused on my personal development, giving me the opportunity to learn and build on the skills and knowledge I have so that I can keep pushing the boundaries of what I can achieve."
How will you make an impact?
The Technology Operations Manager role supports the Business Technology function through horizontal coverage while ensuring uninterrupted operation of underlying technology services. It is also responsible for the delivery and governance of all core technology services across Queensland Airports.
The Operations Manager provides service management expertise by developing strategies and deliverables aligned with QAL's wider operational business requirements. This includes maintaining technology SLA uptimes, rapid incident resolution, problem management, and delivering other ITIL‐related framework outcomes. The role also manages budgets, including both operational and capital expenditure.
Responsibilities
Core technology services:
* Networks and Communications
* Data Centre and Backup Infrastructure
* Cloud Environments
Key Deliverables / Responsibilities Include But Are Not Limited To
* Provide strategic leadership across networks, communications, infrastructure, and cloud environments, ensuring alignment with business objectives and technology roadmaps.
* Drive technology strategy, architecture, and continuous improvement, promoting innovation, resilience, and operational excellence.
* Oversee service delivery and operational performance to ensure reliable, secure, and high‐performing technology services with effective incident resolution.
* Develop and manage strategic stakeholder, supplier, and vendor relationships to deliver value for money, strong SLA performance, and fit‐for‐purpose solutions.
* Lead, develop, and optimise technology teams, ensuring capability, performance, and delivery are aligned to business priorities and outcomes.
* Hold financial accountability for the technology portfolio, ensuring effective cost management, investment governance, and commercial decision‐making.
* Oversee technology governance, risk, and compliance, including change management, audit requirements, disaster recovery, and business continuity to ensure a secure and resilient environment.
How We Support You
At Queensland Airports Limited (QAL), we believe work should support life, not compete with it. Through our Living Well approach, we offer flexible working options for all roles, wellbeing initiatives and a supportive culture so our people can thrive both professionally and personally.
As we continue to grow and transform, we encourage flexible ways of working and open conversations about how work fits alongside life. We also invest in our people through learning, mentoring and career pathways across our four airports.
What We've Built Together
At QAL, our people connect communities. We own and operate Gold Coast, Townsville, Mount Isa and Longreach airports, linking regional Queensland and northern New South Wales with the rest of Australia and the world. More than 8 million passengers travel through our airports each year, supported by teams working together to create safe, welcoming and efficient experiences.
We're committed to an inclusive and psychologically safe workplace where people feel valued, supported and encouraged to be themselves. We welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, and encourage you to apply even if you don't meet every requirement.
The successful candidate will be required to adhere to QAL's Drug and Alcohol Management Plan (DAMP), which includes pre‐employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC), which requires the completion of a Police Check.
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