Job Overview
We are seeking a motivated, high-performing Service Advisor to join our busy dealership team. As the face of our service department, you will bridge the gap between our clients and our expert technicians, delivering a premium service experience.
We're looking for an individual with confidence in customer interaction and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would be at the forefront of our customer experience every day!
Position
Based in our Wellington Branch.
Responsibilities
* Customer Greeting: Welcoming customers and initiating the service process, ensuring they feel valued.
* Consultation: Listening to customer needs, conducting vehicle walk‐arounds, and accurately documenting customer repair orders.
* Liaison: Communicating effectively between clients and workshop technicians regarding vehicle repair status to ensure our customers are fully informed throughout the duration of their visit.
* Customer Experience: Ensuring all vehicles are returned in top condition, explaining work performed with a customer‐centric outlook.
* Sales & Scheduling: Recommending necessary servicing requirements, providing accurate cost/time estimates, and managing service bookings.
* Responding to all customer questions and enquiries in a timely manner and ensuring the customer is well informed throughout the entire process.
* Providing a great customer experience and being a role model for exceptional customer service at all times.
* Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business.
Qualifications
* Previous experience as a Service Advisor or in a similar customer service role preferred.
* Experience in hospitality, retail or other customer-focused role preferred.
* Strong communication and interpersonal skills combined with a customer‐centric mindset.
* Ability to thrive in a fast‐paced, high‐pressure environment.
* Excellent organisational skills and attention to detail.
* Clean and current restricted or full driver's licence.
Benefits
* Competitive salary + bonuses & incentives.
* Supportive environment: friendly, professional, and team‐focused culture.
* Internal & external training provided.
* Growth: excellent long‐term development and career prospects within the company.
#J-18808-Ljbffr