Retail Assistant / Clinic Manager - Tweed Heads, QLD
Retail Assistant / Clinic Manager
Location: Tweed Heads, QLD
Employment Term: Part Time 12.5 hours per week
About the role
As the first point of contact for audiology customers, you'll handle enquiries in person and over the phone, guide customers through pre‐screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day‐to‐day running of the clinic. You'll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high‐quality support.
This is an exciting opportunity for a motivated Retail Assistant ready to step into a Clinic Manager pathway. With a structured training program, you'll be supported to quickly develop into a senior role.
Based at the Tweed Heads store, located in Tweed City Shopping Centre, you'll support day‐to‐day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.
This is a part‐time role (12.5 hours per week) with a consistent Tuesday and Friday roster. We're seeking someone available Tuesdays 9:00am – 5:00pm and Fridays 12:30pm – 5:00pm, with some flexibility to move the Tuesday shift to Wednesday if required.
You'll have the opportunity to increase your hours as the business grows. Future availability to work Sundays will also be required, as the store expands its trading hours.
Key Duties:
* Provide exceptional customer service and build lasting positive relationships
* Perform hearing screening and hearing aid maintenance (full training provided)
* Schedule appointments through the Simply Hearing system
* Liaise with store partners and ensure smooth flow of daily clinic operations
* Lead training with the retail team as an audiology champion of the store
To be successful in this role, you will possess the following:
* Passionate about making a meaningful impact on the lives of others
* Previous experience in a fast‐paced retail/customer service environment
* Previous experience in Audiology or allied health is desirable but not required
* Strong interpersonal and communication skills, with empathy towards others
* Strong computer literacy and highly adept in Bluetooth and troubleshooting technology
* Committed towards continuous learning and development. Full Audiology training provided!
Benefits:
* Free staff parking
* Two free pairs of glasses per year
* Birthday and volunteer leave
* 30% family & friends discount for glasses
* Health & wellbeing support through our Employee Assistant program
* Access to Specsavers Perks with 500+ popular retailers
* Work‐life balance and permanent employment opportunity
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