We are seeking a detail-oriented Customer Experience Administrator to join a thriving building and construction team.
This role focuses on providing exceptional administrative support to ensure a seamless experience for clients and stakeholders.
Client Details
Our client is a well-established organisation within the property industry, known for its professional approach and commitment to excellence. A national organisation dedicated to delivering top-tier services and maintaining high operational standards.
Description
* Provide efficient administrative and operational support to the Property/Customer Experience team.
* Manage shared inboxes, handle client inquiries (phone and email), and coordinate appointments.
* Maintain accurate records, update documentation, and ensure compliance with company and industry standards.
* Prepare reports, presentations, and contract or variation documentation as required.
* Process variations, bulk changes, cancellations, and DocuSign documents, ensuring all files are finalised, saved, and communicated to relevant departments.
* Update addenda, compile contract packs, upload documents to portals, and maintain internal trackers and checklists.
* Contribute to improving customer experience processes and identify opportunities for workflow enhancement.
Profile
* Strong organisational and time-management skills.
* Proficiency in Microsoft Office Suite and other relevant software.
* Excellent verbal and written communication abilities.
* A proactive approach to problem-solving and attention to detail.
* Previous experience in a similar administrative or customer service role within the property industry.
* Ability to work effectively in a fast-paced and collaborative environment.
Job Offer
* Opportunity to gain valuable experience in the building and construction industry.
* Work within a supportive and professional team environment.
* Temporary position offering flexibility and the chance to develop skills.
* 3-4 Month Temporary Contract
* December and January Start
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Georgia Taylor.