A governmental agency is seeking an APS6 ICT Operations Lead in Canberra to manage day-to-day ICT operational delivery. Responsibilities include overseeing onboarding/offboarding, supervising staff, managing incidents, and ensuring compliance with operational controls. Ideal candidates should demonstrate strong ITSM leadership, effective communication skills, and a data-driven approach to improving service performance. This role is critical in fostering a culture of continuous improvement within the agency.
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