**Overview**
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.?
We are looking for a Cloud Solution Architect (CSA), specializing in cloud-based endpoint management and virtualization solutions, who is passionate about driving our customers' AI transformation and enabling secure, AI-enhanced workplace experiences.
**This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, ensuring seamless onboarding, adoption, and value realization across Microsoft's endpoint solutions, including Windows 365, Azure Virtual Desktop (AVD), and Intune.**
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role can be based in Sydney or Melbourne.
**Responsibilities**
+ **Be a trusted advisor and drive business value through AI Transformation** : Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
+ **Drive Customer Success** : Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Windows 365, AVD, and Intune, securing long-term customer success and renewal.
+ **Explore growth opportunities:** Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
+ **Accelerate Customer Cloud and AI Endpoint Journey** : Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
+ **Embrace a growth mindset:** Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
+ **Learn-it-all:** Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as endpoint management, virtualization, AI integration, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND several relevant years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
+ Deep technical expertise in Windows 365, Azure Virtual Desktop and Microsoft Intune running at Enterprise-scale.
+ Proven track record of several years experience in working in a customer-facing role (e.g., internal and/or external) relevant to this role.
+ Solid hands-on experience leading technical projects relevant to this role.
+ **This position requires verification of Australian citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship.**
**Additional or Preferred Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 4+ years experience working on technical projects.
+ Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal prospect employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)