About Retail Leaders, we really see the difference their work makes every day. Whether they're in a store, distribution centre, manufacturing site or on the road, they're an important part of our team at the heart of the nation.
About the role
This leadership position is accountable for the day-to-day running of customer service departments and front-of-store operations. With responsibility for checkouts and customer service desks, you'll take pride in contributing to stores that are exceptionally presented, welcoming and engaging for customers, team members and local communities.
About your skills and qualifications
* You'll have previous experience working in fast-paced customer-facing environments.
* You'll need proven leadership skills to lead, coach and develop your team to meet sales targets, cost control and rostering requirements.
* You'll maintain excellent service standards, keeping the checkout area clean and safe for your team and customers.
* You'll drive a one-team culture that puts team members' health, safety and wellbeing first.
* You'll be customer-obsessed and continually seek to better understand diverse customers to ensure outstanding shopping experiences.
What's in it for you?
* Eligible team members receive 5% discount all year round on supermarket and liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year.
* We give and receive recognition through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from a range of retailers.
* We provide comprehensive induction, management and people leadership training so you can thrive in this role and beyond.
* We offer novated car leases for eligible team members looking for a new car.
* Become a part-owner of the group through our annual team member share plan offer.
* We support team members with paid parental leave to balance work and family life.
About the recruitment process
We're committed to building a gender-equitable team and creating a workplace that's safe and respectful for everyone. We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities.