Job description
Full Time - Fixed term 12 Months
Why Join Relationships Australia NT in Alice Springs?
We offer a supportive and community-focused workplace with a range of benefits designed to make your move and career rewarding:
Generous leave entitlements – 5 weeks annual leave plus 17.5% leave loading, and additional paid Christmas closure days.
Professional development – Up to $3,000 (clinical roles) or $2,000 (corporate roles) annually, with dedicated PD leave.
Wellbeing support – Access to an Employee Assistance Program (for staff and family), one paid Wellness Day each year, and cultural celebration events.
Attractive salary packaging – Up to $15,899 tax-free per year plus $2,650 for meal and entertainment benefits.
Relocation assistance – Up to $4,000 for eligible interstate candidates.
Community impact – Work in a diverse and purpose-driven organisation making a tangible difference across Central Australia.
Position Statement
This position is integral to maintaining Relationships Australia NT's (RA-NT) high standard of service for individuals and families seeking support. By providing an efficient, compassionate, and values-driven first point of contact through the Client Services team, the role ensures every client interaction reflects RA-NT's commitment to respect, compassion, and fairness establishing the foundation for positive outcomes. As a member of the Client Services team, this position serves as the first point of contact for both new and existing clients by phone and in person ensuring a seamless and supportive experience when engaging with RA-NT services. The role also provides quality administrative support across all areas of the organisation.
In performing this role, you are required to comply with the Safeguarding Children and Young People Practice and Behaviour Guidelines and to actively participate in cultural fitness activities.
This is an on-site position.
Key Accountabilities and Deliverables
Client Service Officer:
Utilise excellent communication skills and have a level of sound judgment when dealing with a wide range of clients in a variety of situations.
Answer, screen and process incoming calls, which can include communicating with clients in a crisis situation.
Greeting clients upon arrival and provide assistance where required with the completion of appropriate paperwork.
Provide information to clients on the services RA-NT offers, explaining fee structures and payment options.
Undertake responsibility of the client appointment system, by liaising with other teams in relation to their availability and movements for client bookings.
Ensure all information in the appointment system including client data, statistics, and fees is recorded accurately, and promptly inform the Client Services Lead of any discrepancies. Generate regular reports to verify the accuracy and integrity of client appointments.
Ensure security and confidentiality of information in the reception area including the integrity of computer data, daily worksheets and wait lists.
Complete duties based around the Front Office Manual and other procedural documents, consulting and updating them as necessary.
Issue monthly statements to clients, undertake debt recovery actions, and follow up on aged outstanding balances in consultation with Practitioners for guidance on recovery. Generate reports to ensure all invoices and statements are accurate and up to date.
Provide assistance to staff, when and as required.
Escalate any client related matters to direct report.
Work collaboratively with Client Services Officers across both Darwin and Alice Springs offices, providing support between branches as needed.
Administration Support:
Support general facilities management including arranging / contributing to the? maintenance of fleet, assets, and buildings as directed and indicated in the manual.
Complete duties based around the Facilities Manual and other procedural documents, reviewing and updating them as necessary.
Provide support to RA-NT staff organising community engagement events
Organise or assist with special functions held within the organisation, including staff and board members, or external providers.
Ensure that stationery and kitchen supplies are stocked adequately and maintained.
Organise and co-ordinate staff remote travel.
Undertake postage, external mail collection and distribution, banking and maintenance of petty cash and float systems.
Contribute effectively to a multi-disciplinary team environment and undertake other duties as required and directed by Manager, Directors and CEO
Qualifications and Experience
Essential:
Ability to work in a challenging environment and positively contribute to a small team.
Excellent organisational skills, particularly in prioritising workloads and managing competing deadlines.
The ability to respond sensitively and appropriately to people that may be in distress.
Proven experience in operating at a high level within the Microsoft Office suite to develop various tools and documents that are fit for purpose.
Proven experience in the delivery of high-quality administrative services.
Demonstrated experience in developing internal and external customer or client-based relationships.
Proven ability to exercise a high level of initiative, and flexibility.
Desirable:
Qualification or certification relevant to the role.
Requirements:
A satisfactory Northern Territory working with children check (Ochre Card).
A satisfactory national criminal history check.
A commitment to our Safeguarding Children Practice and Behaviour Guidelines.
Current NT Driver's License
To obtain further information visit us at
Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact Jimena Espitia on
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Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.