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Customer care assistant

Gosford
Eltee Sydney
Care Assistant
Posted: 27 November
Offer description

Full Time | Eltee HQ – Erina, NSW | up to $64,000 per year + Super. At Eltee Sydney, we make period underwear that keeps girls in sport. This role is the engine room of the business. You'll keep the shop humming, emails answered, orders flying, customers smiling, and stock moving – both in‑store and online.

It's a full‑time role for someone who takes real pride in a job well done – the kind of person who keeps things on track and contributes to something that genuinely matters.


Customer Care Assistant


What You'd Be Doing


Customer Care & Ecommerce Support

* Handle everyday customer enquiries (email, phone, in‑store)
* Respond to ecommerce customer queries about orders, returns, and fit advice
* Process exchanges and refunds with clarity and care
* Greet in‑store visitors, offer fit advice, and solve small issues on the spot
* Provide first‑line support for US warehouse enquiries


Ecommerce & Admin Support

* Update and maintain product listings or details in Shopify when needed
* Monitor online orders for accuracy and timing
* Track fulfilment issues and liaise with packers or couriers
* Assist with online sales reports and data tracking
* Contribute practical ideas to improve efficiency and flow – Creative Input
* Stay across social media trends and contribute content ideas
* Be comfortable on camera (we film a lot, and it's meant to be fun)


Admin and Team Support

* Refill stock from the overstock facility
* Pack express, PR, and on‑seller orders
* Track new stock arrivals and prep for restocks
* Coordinate and monitor pre‑sale ordering
* Monitor packaging and operational supplies to reorder before levels run low
* Keep the shop tidy, organised, and guest‑ready


What Success Looks Like

* Coordinates orders to go out fast and accurately: no double‑ups, no overlooked issues, no missing bits
* Stock and inventory are well‑managed and always up to date
* The shop and workspace stay organised, stocked, and ready for visitors
* Customers feel looked after because you've answered questions accurately and with care
* The ecommerce side runs smoothly, with minimal delivery or order issues
* You bring steady energy, initiative, and reliability to the team


If This Sounds Like You, Please Apply

* You take initiative – you'll dig for the answer first, but you know when to ask instead of guessing.
* You're friendly and confident when you're talking to customers in person or online.
* You're proactive – you notice and act, you don't wait to be told.
* You have a driver's licence and your own transport.
* Being in fast‑paced, evolving environment doesn't send you over the edge.
* You know where to put a comma and you put an apostrophe in "we're" and "they're".
* You want to see what you're capable of – you're coachable, curious, tenacious, and eager to build your skills.


What We Value

* Initiative – You start things. You don't wait to be told.
* Conviction – You back your work and do things properly.
* Curiosity – You ask why, learn fast, and look for better ways.
* Compassion – You treat people well and care about the details.


About Eltee Sydney

We make periodwear that keeps girls in sport. Because the number of girls quitting sport due to their period is way too high – and that's not ok with us. From the pool to the pitch, we're breaking down the barriers that can hold girls back. We're a small team with a big purpose. You'll be part of something that's growing, changing, and genuinely making a difference.

#J-18808-Ljbffr

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