About the Organisation
The Australian Communications Consumer Action Network (ACCAN) is Australia's peak national consumer advocacy organisation for communications, working to achieve trusted, accessible, inclusive, affordable and available communications and digital services for all Australians.
As technology evolves, ACCAN will make sure that consumers are not left behind. ACCAN's work covers a broad range of issues from consumer protection and communications infrastructure to digital platforms. Over the next three years, ACCAN has an opportunity to consolidate its achievements, cementing its place as a trusted, influential national leader in consumer communications issues, encompassing communications and digital services and evidence‐based solutions.
Benefits & Culture
* Support for work/life balance; flexible working arrangements may be negotiated
* Full‐time permanent Sydney‐based role
* Remuneration package in line with industry and your knowledge and experience
The Role
The Consumer Education Officer serves as the primary point of contact for consumers, managing all communications and supporting research and content development. This role is essential for maintaining ACCAN's connection to the disability and older adult communities, ensuring their voices are heard and their needs are met within Australia's communications landscape.
The position combines direct consumer support with strategic research activities that inform both project deliverables and ACCAN's broader policy agenda. The incumbent will develop a comprehensive understanding of consumer accessibility challenges, directly contributing to ACCAN's evidence base for advocacy and policy development.
This position offers significant opportunities for professional development in accessibility advocacy, consumer rights, communications policy, and stakeholder engagement. The role provides exposure to ACCAN's broader activities and potential pathways for advancement within the organisation's policy and advocacy functions.
Skills Required
You've developed your career in a quality and complex customer service environment, where the rights of individuals are at the forefront of everything you do. Technology systems and telecommunications devices are second nature to you, and you're heavily motivated to continue to learn.
* Communication skills with proven ability to adapt messaging for different audiences
* The ability to translate technical information into accessible, consumer‐friendly language
* Experience with website management, social media platforms, and content management systems
* Interpersonal skills with the ability to represent organisational interests professionally
Personal experience with disability or caring for older adults would be a nice to have, but not essential, as would be experience with accessibility testing, assistive technology, or accessibility standards.
Equal Employment Opportunity Statement
NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs.
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