Join our agile team at DHL Global Forwarding! We are looking for a Customer Implementation Specialist within our Customer Implementation Department.
This role can be positioned within our Melbourne or Sydney offices.
About Us
We are the leading global brand in the logistics industry, offering an unrivalled portfolio of logistics services across multiple modes of transportation to a diverse range of customers worldwide. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries, including technology, life sciences, and healthcare, engineering, manufacturing and energy, auto‑mobility, and retail, we are decisively positioned as “The logistics company for the world.”
Key Responsibilities
- To lead, direct and govern the customer implementation process including projects as and when allocated, ensuring alignment with overall business objectives, focused on enhancing customer satisfaction.
- Manage concurrent implementation activities by effectively planning, organizing, and prioritizing tasks to meet project deadlines and customer expectations.
- Collaborate with customers to understand their specific needs, challenges, and goals to support successful solution delivery.
- Serve as the primary liaison between customers, internal teams, and external partners, facilitating effective communication and collaboration to address customer needs and expectations, while also identifying and sourcing internal specialists as required.
- Continuously assess and improve implementation processes, driving efficiency and compliance with industry standards and regulations to enhance service delivery.
- Consistently meet key performance indicators (KPIs) and metrics, and implement initiatives that drive continuous improvement.
- Lead the implementation process for highly complex customer implementations, including those with stakeholders residing outside of country, ensuring customers are successfully onboarded.
Key Accountabilities
- Ensure high levels of customer satisfaction with all implementation processes.
- Ensure that there are no customer service failures during the implementation process.
- Ensure team members are familiar with and understand customer requirements and expectations across the implementation process.
- Meet or exceed all agreed customer implementation KPIs and milestones.
- Contribute to customer retention.
To Be Successful You Will Need
- Drive success through focusing on and utilizing your strengths in a relentless pursuit of results.
- Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose.
- Maintain a positive mindset, prioritizing clear objectives in the face of challenges, change and uncertainty.
- Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth.
What to Expect from Us
- Hybrid working options available after successful onboarding.
- Consistently voted as a great place to work.
- Focus on wellbeing with annual fitness subsidy.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
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